Complaints Policy of Apex Marketing

Last Updated: [31/05/2024]

Introduction

ApexMarketing.co.uk, a marketing agency dedicated to providing high-quality content and services, values the feedback and concerns of our clients and visitors. We are committed to addressing and resolving complaints related to our services promptly and fairly.

Filing a Complaint

If you have a complaint regarding any aspect of our services, content, or interactions with our team, please contact us with detailed information about your concern. This may include specific details about the service or content in question, the nature of your complaint, and any relevant correspondence or evidence. Complaints should be submitted via email to support@apexmarketing.co.uk.

Acknowledgment of Your Complaint

Upon receiving your complaint, we will acknowledge it within 48 hours. You will be provided with the name and contact details of the person handling your complaint, typically our Head of Client Services.

Investigation of Your Complaint

We will conduct a thorough investigation of your complaint. Given the nature of our business as a marketing agency, common complaints may relate to service quality, content accuracy, or contractual issues. We will strive to resolve your complaint efficiently, keeping you informed of our progress.

Resolution of Your Complaint

We aim to resolve complaints within a reasonable timeframe, depending on the complexity of the issue. If we cannot resolve your complaint within our initial estimated timeframe, we will contact you with an update and a revised resolution timeline.

Escalation of Your Complaint

Should you be dissatisfied with the initial resolution, you can escalate your complaint by contacting our Head of Client Services directly at support@apexmarketing.co.uk. We will reassess your complaint and provide further steps towards a satisfactory resolution.

Legal Disputes

In the unlikely event of a legal dispute, please note that all legal matters will be settled under the jurisdiction of Guernsey.

Record Keeping

We maintain records of all complaints and their resolutions for internal review and improvement purposes. This also helps us in adhering to legal and regulatory standards.

Contact Information

For any questions or further information regarding this Complaints Policy, please contact:

Apex Marketing Email: contact@apexmarketing.co.uk or contact Finley Price, head of customer relations finley@apexmarketing.co.uk.

Thank you for your cooperation and understanding.